0

Addressing the Error Code 0-1021: Overcoming Antivirus Blockades During Office 2019 Setup

When you face the error code 0-1021 during your attempt to set up Office 2019, this typically indicates that your antivirus software is preventing the installation. To overcome this blockade, follow these instructions:

  1. Suspend your antivirus temporarily: Most antivirus solutions provide a feature to deactivate protection temporarily. Suspend your antivirus and try installing Office 2019 once more.
  2. Include Office 2019 in your antivirus’s exceptions list: Should the suspension of your antivirus prove ineffective, consider adding Office 2019 to the exceptions list of your antivirus. This adjustment helps the installation to continue without the antivirus hindering it.
  3. Reinstall your antivirus software: If neither previous step resolves the issue, uninstall your antivirus application. After successfully installing Office 2019, reinstall your antivirus software.
  4. Seek assistance from your antivirus provider: Should all previous suggestions fail, it’s advisable to reach out to your antivirus provider for additional support. They might have a specific solution for your problem.

Be aware that turning off your antivirus or making exceptions for Office 2019 can expose your system to potential risks. It's advisable to temporarily make these changes and ensure you reinstate full protection immediately after the Office setup is completed.

See feedback from our delighted customers.

We're committed to your success, and their experiences show why we're the trusted choice for Microsoft licences.